Refund policy

We have a 48-hour returns policy on all in-stock guitars, which means you have 48-hours after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and repackaged in its original packaging.

To start a return, you can contact us at info@thesixstringcollective.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any returns questions at info@thesixstringcollective.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or in any condition other than its description on our website.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as pre-ordered or custom-ordered instruments, or those shipped internationally. Additionally, instruments delivered by hand or collected in person are not eligible for the 48-hour appraisal period.

Should you find that an instrument isn’t quite right for you, then we can sell it on consignment for you at a reduced commission.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. A 3% restocking fee is charged on all orders that are returned that were originally paid by card.

If an instrument is returned in a condition other than the one in which it was sent, we reserve the right to refuse the return request or charge a further re-stocking fee to cover any repair costs. 

All deposits paid on incoming instruments and custom orders are non-refundable if the order is cancelled by the customer.